Privacy Policy
At Yike Beauty Enterprise, accessible via www.yikebeauty.com.my, we are committed to protecting your personal information and respecting your privacy. This policy outlines how we collect, use, and safeguard your information. If you do not agree with any terms, please discontinue using our services immediately.
This policy applies to all data collected through our services, including retail, makeup services, cosmetic classes, sales, marketing, and events.
What Information We Collect
We may collect the following types of personal information:
1. Contact Information: Name, address, email address, phone number, username, or social media handle.
2. Device Information: IP address, device type, and other online identifiers.
3. Commercial Information: Products or services purchased, bookings for makeup services or classes, and preferences.
4. Payment Details: Payment card information, delivery, and billing addresses.
5. Geolocation Data: Approximate location or GPS data from your device.
6. User-Generated Content: Reviews, comments, survey responses, photos, and videos.
How We Use Your Information
We collect and use your information to:
1. Provide Products and Services: Fulfill orders, process payments, manage bookings for makeup services and cosmetic classes, and assist with product selection.
2. Communicate with You: Respond to inquiries, provide support, and facilitate bookings or purchases.
3. Administer Special Programs: Manage your participation in events, promotions, and loyalty programs.
4. Marketing and Advertising: Send promotional materials tailored to your interests via email, text, or other methods.
5. Analytics and Improvement: Understand website usage, improve products and services, and optimize user experiences.
6. Business Operations: Conduct research, manage quality assurance, and handle administrative tasks like auditing and accounting.
7. Legal and Security: Detect and prevent fraudulent or illegal activities, ensure compliance with legal requirements, and maintain website security.
Your personal information will never be sold to third parties or used for advertising without your explicit consent.
Contact Form
Information submitted via contact forms is retained temporarily for customer service purposes and is not used for marketing.
Cookies
Cookies are small files placed on your device to enhance your browsing experience. They allow us to analyze web traffic and tailor our services to your preferences.
• Traffic Log Cookies: Used for statistical analysis to improve website performance. Data is removed after analysis.
• User Preferences: Cookies help remember your settings and enhance functionality.
Cookies do not give us access to your device or additional personal information. You can choose to accept or decline cookies through your browser settings. Declining cookies may affect certain website functionalities.
SMS Marketing
We use SMS to send notifications about orders, class or service bookings, cart reminders, and promotional offers. Consent is required for participation, and your information will only be shared with messaging partners to facilitate the service.
Our website uses cookies to track abandoned carts, allowing us to send reminder messages.
Links to Other Websites
Our website may contain links to third-party sites. Once you leave our website, we cannot control the privacy practices of those sites. We encourage you to review the privacy policies of any external websites.
How Long We Retain Data
• Contact Forms: Retained for a specified period for customer service, then securely deleted.
• Comments: Retained indefinitely, along with their metadata, for follow-up and moderation purposes.
• User Profiles: Users can view, edit, or delete personal information at any time (excluding usernames). Website administrators can also manage this data.
Your Rights
You have the right to:
• Request an exported file of the personal data we hold about you.
• Request that we delete your data, except where it must be retained for legal or administrative purposes.
• Notify us of inaccuracies in your personal data to ensure corrections are made promptly.
To exercise these rights, please contact us at [email protected].
How to Contact Us
If you have any questions about this policy or your personal information, please email us at
[email protected].
