At www.yikebeauty.com.my,
we strive to ensure your satisfaction with every purchase. If you are not fully satisfied with a product, we accept returns under the conditions outlined below.
Refund Conditions
1. Refund Request Timeline: Contact our customer service team within 15 days of receiving your product to request a refund. Refund requests made after 15 days will not be accepted.
2. Refund for Our Errors: If you receive the wrong item or a damaged product (excluding minor dust or packaging imperfections), we will provide a full refund without any obligation. To initiate the process:
– Contact us and include a clear picture of your entire order.
– Highlight the damaged or incorrect items and provide a brief description of the issue.
– We address such cases individually to ensure optimal customer satisfaction.
3. Refund for Customer-Initiated Reasons: If you wish to return a product for personal reasons (e.g., you changed your mind or decided you no longer want the item):
– A 30% handling fee (based on the product’s selling price) will apply.
– Original shipping costs and return shipping costs are non-refundable, unless the return is due to our error.
4. ReturnInstructions:
Once your return is approved:
– You will receive an email with instructions on where to send your return.
– Ship the item to the provided address and share the return tracking number with us.
– Refunds will generally be processed within 3-5 business days after the returned product is received and inspected.
Special Circumstances
1. Incorrect Shipping Address:
– If you provided an incorrect shipping address, we will share the logistics provider’s contact details to assist in rectifying the issue.
– However, we cannot issue a refund in such cases.
We hope this policy provides clarity regarding returns and refunds. For further assistance, feel free to reach out to us at [email protected].
